At OUCHFIT, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how OUCHFIT AND CO. collects, uses, stores, shares, and protects your information when you visit or make a purchase through ouchfit.in.
Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Device and browser information
- IP address
- Website usage and interaction data
- Customer support communications
Payment card details may be processed directly by our approved payment partners and may not be stored by OUCHFIT.
How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Confirm payments
- Arrange shipping and delivery
- Provide customer support
- Send order, shipping, delivery, refund, and service-related updates
- Prevent fraud or misuse
- Improve our website, products, and services
- Maintain business and accounting records
- Comply with legal, regulatory, tax, and payment-processing requirements
- Send marketing communications where permitted
Payments
Payments may be processed through approved third-party payment gateways and payment service providers.
These providers may collect and process payment-related information according to their own privacy policies and applicable legal requirements.
OUCHFIT may accept eligible Indian and internationally issued payment cards through approved payment partners.
Sharing of Information
We may share necessary information with trusted third parties where required to operate our business, including:
- Payment gateways and financial service providers
- Courier and logistics partners
- Website hosting and technology providers
- Analytics and communication service providers
- Accounting, legal, compliance, and professional advisers
- Government or regulatory authorities where required by law
We do not sell customer personal information.
Shipping and Logistics
To fulfil your order, necessary information such as your name, address, contact number, and order details may be shared with courier and logistics partners.
These details are used only as necessary to process and deliver your shipment or resolve delivery-related issues.
Cookies and Website Data
Our website may use cookies and similar technologies to operate the website, remember preferences, understand visitor activity, improve performance, and support analytics or marketing.
You may be able to manage cookies through your browser settings.
Marketing Communications
Where permitted, we may send information about products, launches, offers, or other OUCHFIT updates.
You may unsubscribe from promotional email communications using the unsubscribe option provided in such messages or by contacting us.
Transactional communications relating to an order or customer-service request may still be sent where necessary.
Data Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfil orders, provide services, maintain business and accounting records, resolve disputes, prevent fraud, and comply with legal or regulatory obligations.
Customer Rights
Subject to applicable law, customers may contact us to request access to, correction of, or updating of their personal information.
Where applicable, customers may also request deletion or withdrawal of consent, subject to legal, accounting, fraud-prevention, and other legitimate retention requirements.
Third-Party Links and Services
Our website may contain links to or integrations with third-party websites and services.
OUCHFIT is not responsible for the privacy practices of third parties. Customers should review the privacy policies of those services where appropriate.
Children's Privacy
Our website and products are not specifically directed at children.
If personal information is provided by or on behalf of a minor, it should be done with appropriate permission from a parent or legal guardian where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.
The latest version published on ouchfit.in will apply from its effective date.
Contact
OUCHFIT AND CO.
Email: support@ouchfitandco.com
Website: ouchfit.in
For privacy-related questions or requests, please contact us through the support details above.
Effective Date: September 10, 2026