At OUCHFIT, every product is checked for quality, fit, and finish before dispatch. We want every customer to have a clear and fair process if an order needs to be cancelled, returned, exchanged, or refunded.
Order Cancellation
Cancellation requests may be accepted only before the order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. If the shipment is refused after dispatch or returned to us because of customer refusal, incorrect address, or repeated failed delivery attempts, applicable shipping or return-to-origin charges may be deducted from any eligible refund.
To request cancellation, please contact us as soon as possible with your order number.
Exchange Window
Exchange requests must be raised within 48 hours of delivery.
Exchange requests are subject to eligibility, product condition, and stock availability.
What Can Be Exchanged
We currently consider exchanges in the following cases:
- Size issue
- Wrong product received
- Manufacturing defect
- Product damaged during transit
Product Condition
For a size-related exchange or other eligible return, the product must be:
- Unused
- Unwashed
- Unaltered
- Undamaged
- Returned with original tags and packaging
Products that do not meet these conditions may not be accepted.
Size Exchange
For size-related issues, we will offer an exchange subject to stock availability.
If the requested size is unavailable, OUCHFIT may offer an alternative size, store credit, or another suitable resolution depending on the circumstances.
Wrong Product, Manufacturing Defect or Transit Damage
If you receive an incorrect product, a manufacturing defect, or an item damaged during transit, please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs or other reasonable supporting information so that we can review the issue.
After verification, the resolution may include replacement, exchange, store credit, or refund depending on the case.
Return and Exchange Shipping Charges
For size exchanges or customer-requested exchanges, return and re-dispatch shipping charges may apply.
Where the issue is caused by OUCHFIT, such as an incorrect product, verified manufacturing defect, or confirmed transit damage, reasonable return or replacement shipping charges will be borne by OUCHFIT.
Refund Eligibility
Refunds may be approved in cases including:
- Order cancelled before dispatch
- Wrong product received where replacement is not possible
- Verified manufacturing defect
- Verified transit damage
- Other cases approved by OUCHFIT after review
Refunds are not automatically available for change of mind, preference changes, or products that have been used, washed, altered, or damaged after delivery.
Refund Method and Timeline
Approved refunds will normally be processed to the original payment method used for the order.
Once a refund is initiated by OUCHFIT, the amount may take approximately 5–7 business days to appear in the customer's account, depending on the bank, card issuer, payment gateway, or payment method.
Any applicable deductions, where permitted and disclosed under this policy, will be communicated before the refund is processed.
Repeated Return / Exchange Requests
A customer may request up to two eligible returns or exchanges under this policy, subject to product condition, eligibility, and stock availability.
For any further eligible request, OUCHFIT may offer store credit instead of a return or exchange.
Store credit will have no expiry date and may be used across multiple future purchases until the available credit balance is fully utilized. Customers may use the credit in more than one transaction, subject to the available balance at the time of purchase.
Non-Returnable / Non-Exchangeable Cases
A return or exchange may not be accepted where:
- The request is made outside the applicable time period
- The product has been worn, washed, altered, damaged, or used
- Original tags or packaging are missing
- Damage occurred after delivery due to misuse or improper care
- The product was returned without prior approval where approval is required
Final Review and Approval
All cancellation, return, exchange, and refund requests are subject to review based on the order details, product condition, supporting information, and applicable circumstances.
Nothing in this policy is intended to restrict any rights available to customers under applicable Indian consumer protection laws.
Contact
OUCHFIT AND CO.
Email: support@ouchfitandco.com
Website: ouchfit.in
For cancellation, return, exchange, or refund assistance, please contact us through the support details above and include your order number.
Effective Date: September 10, 2026