At OUCHFIT, every piece is made with attention to quality, fit, and finish. We want you to feel confident with your order, and if something is not right, we will help resolve it fairly.
Exchange Window
Exchange requests must be raised within 48 hours of receiving your order.
What Can Be Exchanged
We currently allow exchanges in the following cases:
Size issue
Wrong product received
Manufacturing defect
How to Request an Exchange
You can request an exchange directly through your OUCHFIT account or order page, if eligible.
If you face any issue while submitting the request, you can also reach us through the support details mentioned on our website.
Product Condition
The product must be unused, unwashed, undamaged, and returned with its original tags and packaging.
Exchange Not Accepted If
Exchange requests will not be accepted if the product is worn, washed, altered, damaged by the customer, or returned without original tags/packaging.
Size Exchange
For size-related issues, we will offer a size exchange subject to availability.
If the requested size is unavailable, we may offer store credit or another suitable resolution.
Wrong Product / Manufacturing Defect
If you receive the wrong product or there is a manufacturing defect, OUCHFIT will review the issue and provide a suitable resolution.
The resolution may include replacement, exchange, store credit, or refund depending on the case.
Repeated Return / Exchange Requests
To keep the policy fair for all customers, repeated return or exchange requests from the same customer/account may be reviewed.
In such cases, OUCHFIT may limit further exchanges or offer store credit as the resolution.
Exchange Shipping Charges
Shipping charges for exchange may apply unless the issue is due to a wrong product or manufacturing defect from our side.
Final Approval
OUCHFIT reserves the right to approve or reject exchange requests after checking the product condition, issue, and eligibility.
Important Note
Please check the size guide carefully before placing your order to avoid size-related issues.
Contact : support@ouchfitandco.com